SM
Shane M

1 reviews | Active since Mar 2019

14 Jun 2021, 15:49

No dam service PATHETIC

Pathetic service only want money and when dealt with a complaint all you get is" youre query has being resolved".

I took data last month at cell c middelburg mall, first was told my Sim card was incorrect go back to the store, then eventually I left the store still not happy but ended up doing things myself then came right only to find out that the data I got for the day has being used at night instead after midnight and not the allocated night data. When I call and get a reff they tell me midnight data only be used between 12 and 6 am which I ALREADY KNOW WHAT I WANT IS THE REFUND FOR THE DAY DATA USED BETWEEN THE NIGHT.

COME ON CELL C MUST I COME BACK AND WORK FOR YOU FOR SOMEBODY TO GET A WAKE UP. Below is my ref

Dear Valued customer.

*** ref

Kind regards Cell C Customer Care 084 140

0
Replies (2)
Cell C
Cell C's reply14 Jun 2021, 16:11
Official
Good day Shane 

Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. 

We would like the opportunity to talk and investigate your feedback further.

Please expect our call.

^YM
SM
Shane M's update17 Jun 2021, 11:07
Reviewer Update
Thank you Thabisile from the social media team
I just got my data resolved and query sorted out thanks due to this excellent service I have gotten I'm given you 5stars for all troubles and efforts you put into resolving my query. Cell C head office should give you a raise ?.