no customer service prepared to assist

i would like to complain about the pure lack of customer service from cell c. I am in arrears on my account and i had made arrangements telephonically which was accepted,i then received a mail saying that no arrangement had been made and that i need to pay the arrears at the end of october otherwise i would be suspended, lo and behold on the 18th my fibre line got suspended even though in black and white i was told if i never paid at the end of the month it would be suspended.

i tried phoning and was told they dont take phone calls and the help i can get is support related , i cant talk to any accounts department or anything.No for a big company like this , is the treatment i received,i was told i have to send an email, no i didn't want to do this because on the 3rd of september i sent an email and i have yet to receive a response on this mail.

be that as it may i have sent 14 mails from the 12th of october to date and no one replies.

I even mailed stella moonsamy who installed my service who also does not have the decency to reply or even be prepared to assist me.

is this what i can expect even though i have been a subscriber for over 1 year.

maybe i need to cancel with cell c?