No customer service, just empty promises and pushy sales centres.

Absolutely pathetic! I have had a contract with Cell C for atleast the last 5 or 6 years for my daughter. Last year they call me for another upgrade, for which I opt to take a new device. They post this device to me and the rest is history. So I put the old sim card into the phone and life goes on. This weekend the cellphone is ****** and I try blacklist the device so that I can claim from my insurance, and Cell C refuses to blacklist the phone due to the IMEI number not corresponding with the number. I have NEVER changed the number, I only have ONE contract with Cell C and this is the ONLY device they have ever sent me (previous contract was data used in my daughter's cash bought tablet) now my insurance is absolutely useless because of this. I have made numerous calls to them where they promise me that a manager will call me back, I am STILL waiting. There is no recourse for clients with issues, just lies and empty promises. Highly frustrating and total waste of money. misrepresentation of product use and bad advice given at sales stage. They just want the sale but not prepared to offer the service!