MP
Marieta P
1 reviews | Active since May 2014
06 Oct 2022, 09:33
NO CUSTOMER SERVICE FROM CELL C
Super poor performance Cell C! So I got a call from Theodora Moloti at Social Media Department on 29.09.2022 in response to my complaint on Hello Peter. Promising to resolve my escalated case immediately. Still UNRESOLVED. Now almost a month since I requested my contract cancelation and no-one has been able to assist? Called 135 and 145 - no one can transfer me to the CellC social media department? How do I proceed with this case?
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Replies (5)MP
Marieta P's updateReviewer Update
07 Oct 2022, 07:20Now case number 3 and still running. When I called I was told CellC would contact me within 48 hours to collect the devices. It has been 28 days!? Why would you want to take so long to collect these devices and cancel my contracts? So you can take monies off my account and then I struggle for months to get it back? What is taking so long?
MP
Marieta P's update07 Oct 2022, 07:20
Reviewer Update
Now case number 3 and still running. When I called I was told CellC would contact me within 48 hours to collect the devices. It has been 28 days!? Why would you want to take so long to collect these devices and cancel my contracts? So you can take monies off my account and then I struggle for months to get it back? What is taking so long?
MP
Marieta P's updateReviewer Update
11 Oct 2022, 09:29When will this matter receive attention? It has been in escalation for 2 weeks and still no progress?
MP
Marieta P's update11 Oct 2022, 09:29
Reviewer Update
When will this matter receive attention? It has been in escalation for 2 weeks and still no progress?
MP
Marieta P's updateReviewer Update
11 Oct 2022, 13:45Oh my word! How absolutely confused can a company get? Now I received notification from CellC repairs that my devices will be collected for repairs, as I reported faulty ringers? What the heck? I canceled the contracts - I did not report the devices as faulty!? I don't want these phones - it was not what was offered to me. Can you get this right Cell C???
MP
Marieta P's update11 Oct 2022, 13:45
Reviewer Update
Oh my word! How absolutely confused can a company get? Now I received notification from CellC repairs that my devices will be collected for repairs, as I reported faulty ringers? What the heck? I canceled the contracts - I did not report the devices as faulty!? I don't want these phones - it was not what was offered to me. Can you get this right Cell C???
MP
Marieta P's updateReviewer Update
14 Oct 2022, 07:25Your sincerest apology as a private response will not resolve this issue. What is the next level of escalation? Surely there is a level of operations management that can get involved and resolve this?
MP
Marieta P's update14 Oct 2022, 07:25
Reviewer Update
Your sincerest apology as a private response will not resolve this issue. What is the next level of escalation? Surely there is a level of operations management that can get involved and resolve this?
MP
Marieta P's updateReviewer Update
14 Oct 2022, 16:55Maybe that is the problem.... There are too many departments within Cell C, hence the delay? Maybe you should streamline your organisation's so you can focus on solving customer queries, in stead of liaising with the different departments?
MP
Marieta P's update14 Oct 2022, 16:55
Reviewer Update
Maybe that is the problem.... There are too many departments within Cell C, hence the delay? Maybe you should streamline your organisation's so you can focus on solving customer queries, in stead of liaising with the different departments?