PK
Petrus K

1 reviews | Active since Mar 2013

06 Aug 2015, 10:12

No Customer Service from Cell C!!!!

On 15 May 2015 I bought a router and a Cell C 12 Gig data starter pack (1 gig x 12 months) from Makro Cape Gate. RICA was successfully done inside the store and I received my first 1 gig data the same day.<br> <br> I've got no proof that I have received any monthly data after the first month. (June 2015 & July 2015) In July 2015 I bought 3 Gig data and loaded it on the sim card. <br> <br> On 2 August 2015 at 15:15 I contacted the Cell C Call Centre to inquire about the outstanding data that I have not received and was transferred to Kevin. I explained to Kevin what has happened. I was told by Kevin that this is not a Cell C problem and that I will have to take it up with Makro. (Funny Makro is only the Retailer and not the Service Provider). Also on the 2nd of August I bought another 1 gig of data that was loaded onto the sim card and vanished the same day without using my computer. <br> <br> The sales person at Makro was also surprised that this was their problem but willingly contacted Cell C to discuss the matter with them. Cell C confirmed that they will look into this situation. Today is the 6th of August 2015 and I have not received any further feedback from Cell C regarding my monthly data!

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Replies (1)
Cell C
Cell C's reply06 Aug 2015, 10:19
Official
Hello Kiewiet123,

Thank you for posting to us.

We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.

Regards
Cell C | PN