DvdW
Donovan van der Westhuizen
1 reviews | Active since Oct 2013
01 Jul 2021, 10:49
No customer service / communication
Did an oline upgrade with cell C on 26.05.2021, and am still waiting for the device. No communication from the company at all. As long as they get their contrct upgrades, they are happy. Go a call almost daily to upgrade and once done nothing. Called them twice and their standard answer is no stock. If stock doesnt arrive in a week, wait another week. Won't be upgrading my other contracts with them.
Helpful (0)
Replies (7)0
Replies (7)
Cell C's replyOfficial
01 Jul 2021, 12:56Hi Donovan
We apologize for the delay, which device are you waiting for?
^PN
We apologize for the delay, which device are you waiting for?
^PN
Best regards,
Cell C's reply01 Jul 2021, 12:56
Official
Hi Donovan
We apologize for the delay, which device are you waiting for?
^PN
We apologize for the delay, which device are you waiting for?
^PN
Best regards,
DvdW
Donovan van der Westhuizen's updateReviewer Update
01 Jul 2021, 13:54Good day. The upgrade was to include the Samsung Gaxaly A72 with the Samsung Galaxy Active Watch. No other offers were made when calling the call centres.
If there was a problem getting stock in on that model, surely you should be able to change the package deal? If i was inform a week or two later there was a stock issue, and i could get a diffrent device, why was I not contacted. It's now more than a monht later, and the wait continues.
If there was a problem getting stock in on that model, surely you should be able to change the package deal? If i was inform a week or two later there was a stock issue, and i could get a diffrent device, why was I not contacted. It's now more than a monht later, and the wait continues.
DvdW
Donovan van der Westhuizen's update01 Jul 2021, 13:54
Reviewer Update
Good day. The upgrade was to include the Samsung Gaxaly A72 with the Samsung Galaxy Active Watch. No other offers were made when calling the call centres.
If there was a problem getting stock in on that model, surely you should be able to change the package deal? If i was inform a week or two later there was a stock issue, and i could get a diffrent device, why was I not contacted. It's now more than a monht later, and the wait continues.
If there was a problem getting stock in on that model, surely you should be able to change the package deal? If i was inform a week or two later there was a stock issue, and i could get a diffrent device, why was I not contacted. It's now more than a monht later, and the wait continues.
DvdW
Donovan van der Westhuizen's updateReviewer Update
07 Jul 2021, 14:11Just an update on my upgrade. Cell C rep**** quickly asking which device i had ordered (you think they would have it on record). I rep**** straight away, and that was the end of our conversations. Out of frustration I phoned in again today to try get some answers. Well apparently they only have the Samsung Note 20 Ultra in stock (in the Samsung range), and only expect stock of in August sometime. I advise anyone planning to upgrade with them in the near future to think twice.
DvdW
Donovan van der Westhuizen's update07 Jul 2021, 14:11
Reviewer Update
Just an update on my upgrade. Cell C rep**** quickly asking which device i had ordered (you think they would have it on record). I rep**** straight away, and that was the end of our conversations. Out of frustration I phoned in again today to try get some answers. Well apparently they only have the Samsung Note 20 Ultra in stock (in the Samsung range), and only expect stock of in August sometime. I advise anyone planning to upgrade with them in the near future to think twice.
Cell C's replyOfficial
07 Jul 2021, 14:32Good day Donovan
We did not see your response, please accept our sincere apologies.
We will verify this with our Product Team and revert back.
^SM
We did not see your response, please accept our sincere apologies.
We will verify this with our Product Team and revert back.
^SM
Best regards,
Cell C's reply07 Jul 2021, 14:32
Official
Good day Donovan
We did not see your response, please accept our sincere apologies.
We will verify this with our Product Team and revert back.
^SM
We did not see your response, please accept our sincere apologies.
We will verify this with our Product Team and revert back.
^SM
Best regards,
Cell C's replyOfficial
07 Jul 2021, 15:16Hi Donovan
Please find below feedback.
We don’t have a confirmed ETA as yet, but we are receiving stock from Samsung on a weekly basis Just not exactly sure what models will be coming in next week. We will let you know should we receive the A72.
^SM
Please find below feedback.
We don’t have a confirmed ETA as yet, but we are receiving stock from Samsung on a weekly basis Just not exactly sure what models will be coming in next week. We will let you know should we receive the A72.
^SM
Best regards,
Cell C's reply07 Jul 2021, 15:16
Official
Hi Donovan
Please find below feedback.
We don’t have a confirmed ETA as yet, but we are receiving stock from Samsung on a weekly basis Just not exactly sure what models will be coming in next week. We will let you know should we receive the A72.
^SM
Please find below feedback.
We don’t have a confirmed ETA as yet, but we are receiving stock from Samsung on a weekly basis Just not exactly sure what models will be coming in next week. We will let you know should we receive the A72.
^SM
Best regards,
DvdW
Donovan van der Westhuizen's updateReviewer Update
20 Jul 2021, 16:59Just a quick update, no call from Cell C as yet. I have now called every day for 8 days (week days), feel free to check your logs. Every time same story, no stock, maybe in August. Yet Cell C has the ***** to send me upgrade emails for the same phone they don't have stock of...
So every day i get told don't worry they can change my device type on my order, someone will call me right back, ja right, not one of the 8 times have i received a call back.
I asked if i could get a number for them, i don't mind wasting my air time,but apparently that's top secret and i may not have it. First time i have heard a company doesn't want you to talk to a sales person.
So every day i get told don't worry they can change my device type on my order, someone will call me right back, ja right, not one of the 8 times have i received a call back.
I asked if i could get a number for them, i don't mind wasting my air time,but apparently that's top secret and i may not have it. First time i have heard a company doesn't want you to talk to a sales person.
DvdW
Donovan van der Westhuizen's update20 Jul 2021, 16:59
Reviewer Update
Just a quick update, no call from Cell C as yet. I have now called every day for 8 days (week days), feel free to check your logs. Every time same story, no stock, maybe in August. Yet Cell C has the ***** to send me upgrade emails for the same phone they don't have stock of...
So every day i get told don't worry they can change my device type on my order, someone will call me right back, ja right, not one of the 8 times have i received a call back.
I asked if i could get a number for them, i don't mind wasting my air time,but apparently that's top secret and i may not have it. First time i have heard a company doesn't want you to talk to a sales person.
So every day i get told don't worry they can change my device type on my order, someone will call me right back, ja right, not one of the 8 times have i received a call back.
I asked if i could get a number for them, i don't mind wasting my air time,but apparently that's top secret and i may not have it. First time i have heard a company doesn't want you to talk to a sales person.
DvdW
Donovan van der Westhuizen's updateReviewer Update
26 Jul 2021, 12:55And the wait continous. No calls from Cell C. No reply to reviews. I gues they have given up on havving me as a client
DvdW
Donovan van der Westhuizen's update26 Jul 2021, 12:55
Reviewer Update
And the wait continous. No calls from Cell C. No reply to reviews. I gues they have given up on havving me as a client