No Customer Service at Cell C

In February this year I was forced to change my bank account due to a ****mer persistently sending through debit orders on my account. I remained with the same bank but had a new account number. I then proceeded to advise all my service providers to update my bank details which they all did successfully in time for any debit orders for February month to be actioned. Cell C however, informed me that as my “new” bank account was not 3 months old they could not update their system. I sent emails and made countless calls to get them to over-ride the system to correct my details in their system. Since February I have been paying the account directly into their bank account so my account is up-to-date. However, Cell C have now sent me an email from the collections department demanding payment of R140.00 which apparently is penalties (2 x R70.00) for “unpaid debit orders”. I again phoned the customer service (what a joke - they definitely don’t know anything about customer service) today and was told in no uncertain terms that the R140.00 cannot and will NOT be reversed. 🤬🤬 Please can you guys help me to get them to reverse the R140.00 as I am adamant that it is NOT my fault that they refused to update their system as my “new” bank account was not 3 months old although I have been a customer of theirs for MANY years.