No customer service @ Cell C

C Cape Gate. I was in the shop on 2nd of December 2018. My last payment, was on Saturday the 1st, and did not reflect on system. The sales consultant phoned ( I presumed Head Office) and I was promised that when the money reflects on Tuesday or Wednesday, they will still give me the deal which ended on the Sunday 2nd December. From the shop I sent a proof of payment to Cape Gate also to ********** There are recordings. By Wednesday the 5 th of December I got a call from the sales consultant and said that two departments in Cell C are arguing over the deal and it seems that it will not go through. I I asked if the manager could contact me on Thursday. I didn't receive a call. I had to call on Friday again. He was out. Saturday I called again and I was informed that he can't help me. What? He, Mathew Warrington, said that nothing could be done over the weekend. Worst service. I am escalating this to social media and Hello Peter. The deal was for a Samsung A6 Plus in Pinnacle 1Gig for R289 per month. Because of a consultant not doing her work and a manager ( Mathew Warrington,, from Cape Gate,) that don't even pick up the phone to let me know how far the deal is, or just simply said that he can't help me, I have to pay almost a R100 more per month. That is R2400 more over 2 years. The Customer Service Manager, Darryl Scala haven't called me once in the week of 3 rd to 8th of December. Please escalate this. Ronald West