RM
Ralph M

1 reviews | Active since Apr 2011

03 Feb 2015, 15:10

No customer Service at all!!!!

I have data issues with cell C since December 2014. I logged an issue in the beginning of January and since then Cell C has never phone me nor resolved my network issue. I already spent about 6 yours on the phone with them were I phoned them<br> <br> Every single time that I phone to get a update the call Centre, Technical Department and Retention departments give me the same answer. \We will email the Network Department to get feedback."They just hide behind useless processes that means nothing to me. Then they go and promise that someone will call me.<br> <br> Yeah Right!!! That hasn't happen at all. <br> <br> I JUST WANT TO BE ABLE TO USE MY DATA THAT IS BEING ALLOCATED TO ME AND MAKE SURE MY INTERNET BUSINESS DOES NOT FOLD DUE TO USELESS CELL C!!!<br> <br> """

0
Replies (1)
Cell C
Cell C's reply03 Feb 2015, 15:16
Official
Hello RalphBM,

Thank you for bringing this matter to our attention.

One of our team members will follow up on this matter and advise on a way forward. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN