No customer service

I submitted a claim in-store as requested by the call center when I contacted Cell C about my lost phone, Filled in all required documents but was told that the documents received were incorrect. I refused to fill in new documents and the lady who helped me had to come back from leave (how inconsiderate of staff) to submit the correct ones. I'm in the third week waiting for a response. The same way you are ignoring my claim, may you please keep ignoring me when i reverse the last two payments as I end my relationship with you.