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CG
Candace G

1 reviews | Active since Dec 2016

17 Jul 2017, 10:32

No customer service

<p>Csurance, (who is with Hollard I believe?)</p> <p>There is no excuse for such bad customer service. I processed my claim over 4 months ago. They took 4 weeks after numerous phone calls (that were never answered) & finally with complaints to Hello Peter they called me. Still to date I have no written information on my claim: how much to pay? where or who to pay my excess to etc? Why do they say they will replace the phone, and not just pay you out what the phone was insured for?</p> <p>I have never recieved such pathetic service. Very disappointed. </p>

0
Replies (12)
Cell C
Cell C's reply17 Jul 2017, 10:54
Official

Thank you for bringing this matter to our attention.

One of our team members will follow up on this matter and advise on a way forward. Do expect communication.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Cell C
Cell C's reply17 Jul 2017, 10:54
Official

Thank you for bringing this matter to our attention.

One of our team members will follow up on this matter and advise on a way forward. Do expect communication.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Cell C
Cell C's reply17 Jul 2017, 15:07
Official

Please be advised that Lungi could not get hold of you on your contact number. However, she will keep trying.

Regards

Cell C | PN

CG
Candace G's update18 Jul 2017, 11:55
Reviewer Update

Please email me ********** as the phone that i have been borrowing form a friend for the time being has packed up and no longer works, so no one can contact me on my cell no.

As I have said below --- 5 hours ago, my phone that i have borrowed from a freind has crshed. I have no phone to get a hold of me on until this issue is sorted out with Csurance I won't have a phone.

Cell C
Cell C's reply18 Jul 2017, 14:34
Official

Kindly respond to Margaret's email for further assistance.

Regards

Cell C | PN

CG
Candace G's update18 Jul 2017, 15:44
Reviewer Update

I rep**** to Margarets email yesterday shortly after she had sent it to me (30min to be exact) .... and no further information has been sent to me nor my questions answered. I need this sorted out immediately as I am without a phone. And I have been paying for a phone for 4 months that I have not been able to use. This is very frustrating. Please assist as I would this sorted and my new phone by Friday 21.07.2017.

Cell C
Cell C's reply18 Jul 2017, 15:54
Official

Hi Candace

We have forwarded your feedback to Margaret for assistance.

Regards

Cell C | PN

CG
Candace G's update19 Jul 2017, 16:03
Reviewer Update

Still no response from anyone!!!! All I have asked for is the proper documents on my claim. So I can review and sort out excess payment. To date I have had no formal documentation or paperwork. This is so unacceptable! :-( :-( :-(

CG
Candace G's update20 Jul 2017, 08:35
Reviewer Update

Again no response!!! What is going on with this company and sending information to their clients? I'm paying for a phone and insurance that I haven't been able to use for 4 months now. And no one gets back to me. This is so upsetting, no after service!!!!

Cell C
Cell C's reply20 Jul 2017, 11:22
Official

Margaret copied you on the email that she sent to the store on the 18th, where she advised that your claim has been processed and provided you with the banking details which you will use when paying your excess fee. She further advised that you should forward your proof of payment for further assistance.

Regards

Cell C | PN

CG
Candace G's update20 Jul 2017, 11:39
Reviewer Update

WHO WOULD PAY AN AMOUNT TO SOME BANK ACCOUNT WRITTEN ON A EMAIL? ? WITHOUT ANY FORMAL DOCUMENTATION OR LETTERHEAD WITH CELLC OR CSURANCE INVOICE/LOGO DETAILS? READ THE EMAIL THAT WAS SENT TO ME BEFORE REPLYING ON A PUBLIC FEED.

Cell C
Cell C's reply21 Jul 2017, 16:03
Official

Please be advised that Margaret will provide documentation as per your request.

Regards

Cell C | PN