NO customer service
<p>I have a pre paid cell c service. On numerous occassion, even though I have a positive balalnce, when I attempt to make a call i get a voice recording saying that I need to recharge my account.</p> <p>I have on a few occassions complained to cell c via there call centre. I have received no feedback from them. I asked for their head office number to call the person handling customer service and was given a number that doesnt exist.</p> <p>My question.... why have a pre paid account when you are asked to recharge when you need to make a call.</p> <p>I have been pushed from dept to dept and have not had a resolution to my problem.</p> <p>It seems that Cell C doesnt value customer.... </p>
Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.
Regards
Cell C | PN
Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.
Regards
Cell C | PN
Lungi confirmed that she has assisted you with this matter and we trust that an amicable resolution has prevailed.
Regards
Cell C | PN
Lungi confirmed that she has assisted you with this matter and we trust that an amicable resolution has prevailed.
Regards
Cell C | PN
Lungi did call me. She loaded R10 airtime onto my phone (wow thanks for that). She asked me to log the date, time and number I called when I get this error message....
11:39 - 2 Oct - 084 number - call not allowed
12:23 - 2 oct - 061 number - call not allowed
I am re-iterating what I said to Lungi.
This has happened to me on numerous occassions. In the last 2 instances it was during emergencies.
Cell C has failed me personally over the years in amicably resolving issues I had with them.
This time around, I want Cell C to compensate me for my inconveinance, at really R10 is not going to do it.
Cell C needs to bear in mind that i use a pre-paid service... meaning that I have already bought the airtime and it belongs to me.... not being able to use what is mine is totally unacceptable.
Lungi did call me. She loaded R10 airtime onto my phone (wow thanks for that). She asked me to log the date, time and number I called when I get this error message....
11:39 - 2 Oct - 084 number - call not allowed
12:23 - 2 oct - 061 number - call not allowed
I am re-iterating what I said to Lungi.
This has happened to me on numerous occassions. In the last 2 instances it was during emergencies.
Cell C has failed me personally over the years in amicably resolving issues I had with them.
This time around, I want Cell C to compensate me for my inconveinance, at really R10 is not going to do it.
Cell C needs to bear in mind that i use a pre-paid service... meaning that I have already bought the airtime and it belongs to me.... not being able to use what is mine is totally unacceptable.
Still no response from cell c from my comments on 3 october 2016 (no surprise either)....
09 Oct 2016
11:57 - 071
12:29 - 082
21:19 - 081....
STILL AWAITING FEEDBACK CELL C.... U guys shguld train the service industry on how not to handle customers
Still no response from cell c from my comments on 3 october 2016 (no surprise either)....
09 Oct 2016
11:57 - 071
12:29 - 082
21:19 - 081....
STILL AWAITING FEEDBACK CELL C.... U guys shguld train the service industry on how not to handle customers
tick tock tick tock..... CELL C have you forgotten about me......
tick tock tick tock..... CELL C have you forgotten about me......
HEELOOOOOO CELL C WERE ARE U HIDING
HEELOOOOOO CELL C WERE ARE U HIDING