NO CUSTOMER SERVICE

I have had never ending problems with Cell C. On first taking out my contract,I called C cell direct, went through the whole application and was told my phone would be delivered to me the next Monday. I call on Friday to make sure of delivery, I am told that the deal was not captured, so I had to redo the application and now am paying a higher price because the sale was over. Now i have my cell phone for 6 months and the battery is dying every five minutes. Cell C tell me that the battery is an accessory (really!) and so I must buy a new battery, they are not liable for it, this after telling me that the BB z10 has had lots of battery problems and thats the reason for it been discontinued.I finally get them to send it in for repairs on the 22nd December and has been nightmare getting info from them. Every person I speak to tells me its at the repair centre. Then today I get told by Thabile Mnduni that I the customer must call the repair centre myself to see what s happening because she can only tell me what the system shows. This is absolutely ridiculous! Funniest thing is they quick to call me to tell me I am a loyal client and been offered a PA, which I must pay for! MADNESS