No Customer Service

I called Cell C Customer Care (140) from my cellphone yesterday at 2:53pm as I need to sort out a payment issue on my account. I spoke to Lesego who took my details and he told me that someone will call me back the same day. Nobody did, so today I called Cell C Customer Care (140) again at 9:02am and spoke to a Customer Care agent who took my details again and told me that someone will call be back. Again, nobody did. I called again at 11:40am and spoke to Ruth and gave her my details and she told me that somebody will call me back to assist me. Same story, nobody did. At 2:33pm I called Cell C Customer Care again and spoke to Lesego again. This was now the fourth time that I was going through the same process. I expressed my concern with him that nobody has called me back yet. He told me that there is only one lady who can call me back and that he sent her an email yesterday and that he had seen her and spoke to her about calling me and that she told him that she is very busy. What a shocker!!! Well, it's 6:05pm and still NOBODY FROM CELL C HAS SEEN FIT TO RETURN MY CALLS TO TRY TO ASSIST ME. How sad that this is what they think about CUSTOMER CARE.