BA
Bridget A
1 reviews | Active since Nov 2024
16 Jan 2025, 08:01
No Customer Communication - Costing me personal money
Absolutely disgusting service from Cell C, I made payment from my App on 19/12/2025. I was then informed that my payment was not received. I have sent the Proof of Payment 5 times and I am still being told that my payment hasn't been received. They have attempted to debit me 3 times since I have sent the POP. I would like a resolution ASAP as I am now paying bank charges for bounced debit orders. This is unacceptable. My contract will be ending in Feb and I will NOT be renewing as my faith in this company has been destroyed. Case Number received: 09/01/2025(***) 13/01/205 (***)
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Cell C's replyOfficial
16 Jan 2025, 09:26Dear Bridget van Aarle
Thank you for contacting Cell C.
We sincerely apologize for the frustration and inconvenience this situation has caused you. We completely understand the impact this has had on your personal finances, and we deeply regret the miscommunication surrounding your payment.
Our team is actively reviewing the case, including the payment details and the proof of payment you've provided. We will prioritize this matter to ensure a resolution as soon as possible, and we will be in touch with you shortly to assist with clearing this up.
We value your time and patience, and we're committed to resolving this to your satisfaction.
Regards,Cell C | TM
Thank you for contacting Cell C.
We sincerely apologize for the frustration and inconvenience this situation has caused you. We completely understand the impact this has had on your personal finances, and we deeply regret the miscommunication surrounding your payment.
Our team is actively reviewing the case, including the payment details and the proof of payment you've provided. We will prioritize this matter to ensure a resolution as soon as possible, and we will be in touch with you shortly to assist with clearing this up.
We value your time and patience, and we're committed to resolving this to your satisfaction.
Regards,Cell C | TM
Cell C's reply16 Jan 2025, 09:26
Official
Dear Bridget van Aarle
Thank you for contacting Cell C.
We sincerely apologize for the frustration and inconvenience this situation has caused you. We completely understand the impact this has had on your personal finances, and we deeply regret the miscommunication surrounding your payment.
Our team is actively reviewing the case, including the payment details and the proof of payment you've provided. We will prioritize this matter to ensure a resolution as soon as possible, and we will be in touch with you shortly to assist with clearing this up.
We value your time and patience, and we're committed to resolving this to your satisfaction.
Regards,Cell C | TM
Thank you for contacting Cell C.
We sincerely apologize for the frustration and inconvenience this situation has caused you. We completely understand the impact this has had on your personal finances, and we deeply regret the miscommunication surrounding your payment.
Our team is actively reviewing the case, including the payment details and the proof of payment you've provided. We will prioritize this matter to ensure a resolution as soon as possible, and we will be in touch with you shortly to assist with clearing this up.
We value your time and patience, and we're committed to resolving this to your satisfaction.
Regards,Cell C | TM