No Customer Care whatsoever

Last week Thursday I contacted the Customer Care line to Blacklist my phone which was ******. I was advised it would take 24-48 hours to obtain the ITC number. Due to the weekend, I followed up again on Monday, to which I was advised that it is still pending and that I should contact them again.

Later on Monday I called again, this time I was advised that some Cell C employees were currently on strike and this effected some departments. Still no one could advise me how long this would take or who I could speak to to get this resolved.

On Wednesday I called again, still pending and no one able to assist.

Today I called the Customer Care line 6 times, asking for assistance and the Head Office Number. 3 times I was given incorrect numbers, The First (This number does not exist), The Second which was sms'd to me from Cell C (Number for Discovery Bank), The Third (Cell C Business, so again Customer Care). Finally i was given the correct number, when i got through they again transferred me back to Customer Care. When I called back, they advised only Customer Care could help me.

So PLEASE PLEASE can you tell me who I need to speak to, to get a simple reference Number, as Clearly Customer Care is of no use to me, or anyone else, it seems.