JV
Juanita V
1 reviews | Active since Feb 2018
29 Oct 2018, 11:54
No customer care from Cell C
My spouse took out a cellphone contract with MRP mobile which I believe is linked to Cell C because you still use Cell C airtime to recharge. MRP Mobile ported my existing Cell C number ********** 812 without my consent. On Friday they informed me that a reversal was done and that I should contact Cell C to claim my number back. I have tried more than 5 times the consultants were not helpful at all and said sorry my number is not with Cell C after MRP mobile confirmed that I can claim my number back. I had my Cell C number for 5 years + I don't know what to do anymore as customer care does not care about customers at all
Helpful (0)
Replies (2)0
Replies (2)
Cell C's replyOfficial
29 Oct 2018, 12:00Good afternoon Juanita
We have requested one of our team members to look into this matter and assist.
Do expect communication.
Regards
Cell C | PN
We have requested one of our team members to look into this matter and assist.
Do expect communication.
Regards
Cell C | PN
Cell C's reply29 Oct 2018, 12:00
Official
Good afternoon Juanita
We have requested one of our team members to look into this matter and assist.
Do expect communication.
Regards
Cell C | PN
We have requested one of our team members to look into this matter and assist.
Do expect communication.
Regards
Cell C | PN
JV
Juanita V's updateReviewer Update
31 Oct 2018, 08:07Thank you to Cell C Porting Team! I have my number back and they were very helpful. Thumbs up!
JV
Juanita V's update31 Oct 2018, 08:07
Reviewer Update
Thank you to Cell C Porting Team! I have my number back and they were very helpful. Thumbs up!