No CUSTOMER CARE?

Regarding Cell phone number ********** for Myself Etienne Kuhn

1.

On Friday night 17/05/2019 I tried to do a data bundle roll over but due to technical errors and signal problems I was unable to do so thus, 700 odd MB was forfeited. I have attached an image of the app struggling that night with the rol***** please can you add the balance onto my account you can credit the R7 which would have been the cost for the Rol*****.

2.

Secondly and more seriously if you have a look at my history you will notice once a month i purchase a R199 - 900 any network minutes bundle this bundle expired yesterday so as per normal I went onto the app and went to buy - voice - once off - any network - scrolled to bottom (as I know this is where my package is ) and purchased tried to make a phone call an to my amazement it didn't allow the call. so I checked my balance and it said I purchased 900 on net minutes - So I contacted the call center to inform them to reverse the bundle and purchase the correct one for me as the app is malfunctioning they told me I was the problem and very rudely asked me to send an email. so I went back to the app to see if it was me that purchased wrongly and as you can see in the attached images the app's bundles under any network are the exact same as the cell c to cell c bundles