1 reviews | Active since Oct 2010
No Customer Care
<p>Since I have a new data contract with Cell C, I only have trouble with the account.</p> <p>After the billing was sorted, this is the 3rd time my service is de-activated. Although Cell C collects my payment for my mobile contact via debit order, for some reason they fail to do the same with my data contract (although at first they did). Now my service is suspended each month and that includes by mobile service, which is the phone I use for my work. Dispite several attemps from my side to get this sorted, no response again. My recent enquiry on 5 September, is still not attended to. Will this be a monthly "fight" until the contract expires??? Only then it will end, most probably, because I will definately change to another service provider.</p>
Thank you for posting to us.
We will ensure that this matter is sorted. Do expect communication from one of our team members during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Thank you for posting to us.
We will ensure that this matter is sorted. Do expect communication from one of our team members during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Much appreciated. Please contact me via e-mail.
Much appreciated. Please contact me via e-mail.
Moses could not get hold of you on your contact numbers. However he sent an email advising you of this and requested for an alternative number where he can get hold you and assist.
Please respond to his email and he will gladly assist.
Regards
Cell C | PN
Moses could not get hold of you on your contact numbers. However he sent an email advising you of this and requested for an alternative number where he can get hold you and assist.
Please respond to his email and he will gladly assist.
Regards
Cell C | PN
I rep**** to the e-mail of Moses on 8 September at 19:53.
I also sent another mail this morning at 09:18 and another at 11:50.
I can understand that there is no reply yet to the mail sent at 11:50, but no reply to either of the other 2??
I am not going to provide an alternative contact number, as I requested response via e-mail. Conversations on phone leave me with no proof that I tried to address this matter.
Regards
Lizáhn
I rep**** to the e-mail of Moses on 8 September at 19:53.
I also sent another mail this morning at 09:18 and another at 11:50.
I can understand that there is no reply yet to the mail sent at 11:50, but no reply to either of the other 2??
I am not going to provide an alternative contact number, as I requested response via e-mail. Conversations on phone leave me with no proof that I tried to address this matter.
Regards
Lizáhn
Moses confirmed that he sent you an email, explaining the reason for contacting you telephonically instead of email communication.
Regards
Cell C | PN
Moses confirmed that he sent you an email, explaining the reason for contacting you telephonically instead of email communication.
Regards
Cell C | PN
Moses has been in contact with you to assist with this matter.
Regards
Cell C | PN
Moses has been in contact with you to assist with this matter.
Regards
Cell C | PN
Thank you. I was informed to buy a new simcard now, RICA it, and then I will contact Moses again to get it activated. I will only have time to do all of that over the weekend.
Thank you. I was informed to buy a new simcard now, RICA it, and then I will contact Moses again to get it activated. I will only have time to do all of that over the weekend.