No credibility

My name is Angelo Lawrence. I have been a Cell C client for probably around 5 years. I have had 2 contracts and recently app**** to upgrade, which in effect would have been the 3rd upgrade.

I was interested in having the iPhone 7 (32g black). The agent who assisted me went through the terms and conditions and all the required info - after which she promised me that I would have the device with 7 working days. I contacted the call center and I was advised that the deal should never have been arranged seeing that they were out of stock. 8 days went by and still no device. I once again contacted their team and was told (on the 8th day if I'm not mistaken) that a batch of 28 devices came in. She will email dispatch and I would have the device by the Monday at the latest. The Monday came and went...still nothing.

I found it necessary to contact a senior member of staff and spoke to a lady named Shamona, who promised that she would get back to me once she found out what the situation was...

After many further attempts, I am informed that i would not get the device - they're out of stock. Shamona then called me on day 15 or so...advising that they're sorry for the inconvenience caused. To compensate, they're upgrading me to the iPhone 8 (64gig), and that I would get 20 gig data as an additional gesture to apologise. However, I should wait for one of her members of staff to call me to confirm everything as part of the deal. He (Named Leandran), not too sure about the spelling) called me > took down the details > advised I will get the deal within 7 working days.

The following day I followed up to see where the device was, seeing that Shamona promised me that she will arrange for special delivery, only to find out that no deal was loaded.

I was quite surprised by this, seeing that I was most definitely called by the bloke. Well... long story short, I am not loaded for this deal. The next day, I am called to be informed that I will get the iPhone 7 (164gig), but this is subject to Leandran taking down some details, yet again. He called me and we went through this same old story. Last night I phoned to check where the device was, only to find out yet again, that it is never loaded. I called Ms. Shamona and she promised me that she'll call me early morning to give me an update. Thus far, no one called!

I find this absolutely shocking and pretty much terrible service! I am in dire need of a mobile phone and these people are just messing me around!