No coverage on wifi router

Item: Cell C
Rating: 1
Author: Alaisha B

I was contacted by a telemarketer last week to take out a contract for a wifi router,

I have not been able to do any browsing/downloading as it has no coverage whatsoever??

I am now stuck with a router for the next 24 months that does nothing for me??

Is there any way to cancel?? What do I do now??

Helpful (0)

Replies (4)

Cell C's replyOfficial

06 Sept 2017, 07:39

Good morning Alaisha

We apologize for the unsatisfactory service and inconvenience caused. One of our consultants will contact you during the course of the day and assist.

Regards
Cell C | PN

Cell C's reply06 Sept 2017, 07:39

Official

Good morning Alaisha

We apologize for the unsatisfactory service and inconvenience caused. One of our consultants will contact you during the course of the day and assist.

Regards
Cell C | PN

Cell C's replyOfficial

06 Sept 2017, 12:29

Please be advised that Palesa has escalated your network complaint to our network team for further assistance.

Regards
Cell C | PN

Cell C's reply06 Sept 2017, 12:29

Official

Please be advised that Palesa has escalated your network complaint to our network team for further assistance.

Regards
Cell C | PN

Alaisha B's updateReviewer Update

27 Sept 2017, 07:21

Good day I was assisted by the Cell C Team and successfully returned the router that had no coverage but much to my surprise I was billed R250???? For what exactly I am not sure?? The contract for a month was only R200 and the fact that I had this router for approximately 10 days and that it never worked I need this be reversed immediately. I am really getting fed up with the service I have received!!!

Alaisha B's update27 Sept 2017, 07:21

Reviewer Update

Cell C's replyOfficial

27 Sept 2017, 11:44

Good morning Alaisha

We have forwarded your feedback for further assistance.

Regards

Cell C | PN

Cell C's reply27 Sept 2017, 11:44

Official

Good morning Alaisha

We have forwarded your feedback for further assistance.

Regards

Cell C | PN