No correspondence

I sent my phone for repairs 15 feb 2016 and after 3 weeks i received a sms advising me that my phone has been dispached from the repairs centre in midrand ,a week went pass then i called cell c galleria to check if they have recieved my phone ,was advised i need to call repairs ,i called repairs i was told am getting a new headset need to call cell c direct ,called them was left with no choice but to cancel my contract as i was given only 3 options for replacement phones which i dont like .<br> .am still puzzled about why i was sent this sms\ Dear valued Cell C Customer. Your device as been dispatched from the Cell C Advanced Repair Centre. Your reference number is CLC***\" and no one called me about my device that its beyond repairs since i am on contract .i am without a phone now and fustrated .i am tired of calling cell c ,worse service ever!!!!"