YM
Younaid M
1 reviews | Active since Dec 2017
28 Oct 2020, 14:57
No contacts for cell c legal department.
Good day, I have been trying to get an account updated with the bureau for couple of weeks now already, my account is paid up and I have forwarded the paid up letter to numerous departments and nothing has been done, it has been over 60 days already and no update on the bureau, can somebody please contact me on *** urgently to get this done.
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Replies (5)0
Replies (5)
Cell C's replyOfficial
28 Oct 2020, 15:09Hi Younaid
Kindly be advised that the payment profile records at the Credit Bureaus are updated on a monthly basis to reflect a factual credit history of the account over the past 24 months, therefore we cannot change or remove any records in terms of the National Credit Act.
We will contact you to discuss the matter.
^MM
Kindly be advised that the payment profile records at the Credit Bureaus are updated on a monthly basis to reflect a factual credit history of the account over the past 24 months, therefore we cannot change or remove any records in terms of the National Credit Act.
We will contact you to discuss the matter.
^MM
Cell C's reply28 Oct 2020, 15:09
Official
Hi Younaid
Kindly be advised that the payment profile records at the Credit Bureaus are updated on a monthly basis to reflect a factual credit history of the account over the past 24 months, therefore we cannot change or remove any records in terms of the National Credit Act.
We will contact you to discuss the matter.
^MM
Kindly be advised that the payment profile records at the Credit Bureaus are updated on a monthly basis to reflect a factual credit history of the account over the past 24 months, therefore we cannot change or remove any records in terms of the National Credit Act.
We will contact you to discuss the matter.
^MM
YM
Younaid M's updateReviewer Update
28 Oct 2020, 15:13I understand all that, but with the bureau my account is showing as 6 months in arrears and it will continue climbing month after month even though my account has been paid in full on the 12th of August already which is more than 60 days ago and it should have been updated that the account is closed a while ago already, if anyone calls me, it has to be from the legal department not the call centre please.
YM
Younaid M's update28 Oct 2020, 15:13
Reviewer Update
I understand all that, but with the bureau my account is showing as 6 months in arrears and it will continue climbing month after month even though my account has been paid in full on the 12th of August already which is more than 60 days ago and it should have been updated that the account is closed a while ago already, if anyone calls me, it has to be from the legal department not the call centre please.
Cell C's replyOfficial
28 Oct 2020, 15:31Noted.
^MM
^MM
Cell C's reply28 Oct 2020, 15:31
Official
Noted.
^MM
^MM
YM
Younaid M's updateReviewer Update
28 Oct 2020, 15:51When can I expect the call from legal department?
YM
Younaid M's update28 Oct 2020, 15:51
Reviewer Update
When can I expect the call from legal department?
YM
Younaid M's updateReviewer Update
28 Oct 2020, 16:14Also I am not asking you to change my payment record, I am asking for my account to be updated as the account has been settled on the 12th August 2020 already and to date showing that I am 6 months in arrears, the arrears part is the part that has to be updated and hasn't been updated since 01/02/2019.
YM
Younaid M's update28 Oct 2020, 16:14
Reviewer Update
Also I am not asking you to change my payment record, I am asking for my account to be updated as the account has been settled on the 12th August 2020 already and to date showing that I am 6 months in arrears, the arrears part is the part that has to be updated and hasn't been updated since 01/02/2019.