No contact on broken promises

Last week (13 May 2021) I contacted Cell C with regards to the continuous inconsistent debit orders going off my account. I spoke to two different Managers (names I will not mention here because I actually have some consideration), and after almost an hour I was promised I will be called back regarding the process to switch my payment method.

To date (18 May 2021) I am STILL waiting feedback. This has been an ongoing battle with Cell C - I keep getting promised one thing but NOTHING happens. Seemingly only when I leave a review someone does something.

Seriously pathetic to say the least.

My message is this - Cell C, note I have taken this further. I do not appreciate being shunted around and financially inconvenienced due to your inconsistent process. I was seriously hopeful that one of the managers could assist me last week, after 3 months of fighting with you. Yet here I am writing yet ANOTHER review. . . .

Once AGAIN - I expect you to call me, and you best call me with the utmost sense of urgency you can fathom.