No contact made

On Thursday 30/08 I called into customer care to complain about a sms I received from cellc that said if you buy R150 airtime you get R150 airtime plus 400 minutes 400 data and 400 sms which I bought I received everything besides the R150 airtime so I called customer care spoke to zanele who was helpful and put my complaint through and gave me a reference number I asked her how long would I have to wait for them to contact me she said 48 hrs I still haven't been contacted nor has my problem been solved and im still without the airtime which is really pathetic because it's been 5 days now since I complained yet no contact made