NO CONNECTIVITY

I would like to lodge a complaint regarding internet connectivity since 22nd January 2021.

I have been unable to connect to Whatsapp, Facebook, Google or emails since that date – but am able to Sms, receive Smses, receive phone calls and phone out.

I have phoned countless times, been told to activate roaming – does not work Been told to restart my phone – does not work Been told to reset my network settings – does not work

I went to CELL C in the Goldfields Mall and gave them my phone – they said they have not seen anything like it – it seems not to be reading the data or roaming – although roaming is activated. Head Office also checked the phone and told them that everything is fine. They then logged a case with Technical Department.

Technical Department called me twice and although the guy on the other was very nice and tried to be helpful, he could not assist and my data still is not working!

This is a new Samsung A31 phone (upgraded in December) which was working PERFECTLY until we received that sms from CELL C telling us to activate roaming due to your new contract or whatever with MTN.

I know of other people in the Goldfields Welkom area which are having the exact same problem as I am!

If I do not get connectivity back soon or some kind of joy or assistance from you, I will cancel my contract and go to another service provider. I have been with Cell C for over 15 years!!!