ZS
Zodwa S
1 reviews | Active since Apr 2012
25 Nov 2017, 15:07
No connectivity
Please can someone explain to me why every month I have no internet connectivity for at least 3 days, once again I am offline and I am told that there is no one who can assist me until Monday. I find this highly frustrating as I ensure that I pay for my services on time monthly but do not receive the same in return nor am I compensated for the downtime
Helpful (0)
Replies (2)0
Replies (2)
Cell C's replyOfficial
27 Nov 2017, 09:06Good morning Zodwa
We will get one of our team members to liaise with our network team and provide feedback. Apologies for the poor connectivity you have been experiencing.
Regards
Cell C | PN
Best regards,
Cell C's reply27 Nov 2017, 09:06
Official
Good morning Zodwa
We will get one of our team members to liaise with our network team and provide feedback. Apologies for the poor connectivity you have been experiencing.
Regards
Cell C | PN
Best regards,
ZS
Zodwa S's updateReviewer Update
03 Dec 2017, 11:10Please note that once again I do not have service today, I have called Vumatel and they tell me the problem is on your side, as usual no one is available to assist on your side until Monday which means yet again another weekend with no connectivity. This is totally unacceptable. Please tell me what I need to do to cancel this contract as I cannot be paying for a service which I cannot use on weekends and there is no one to assist me as you do not work on weekends.
ZS
Zodwa S's update03 Dec 2017, 11:10
Reviewer Update
Please note that once again I do not have service today, I have called Vumatel and they tell me the problem is on your side, as usual no one is available to assist on your side until Monday which means yet again another weekend with no connectivity. This is totally unacceptable. Please tell me what I need to do to cancel this contract as I cannot be paying for a service which I cannot use on weekends and there is no one to assist me as you do not work on weekends.