No connection for over a week

I have now been without internet for 8 days and counting... I have spoken to multiple call centre agents who just keep telling me the same thing (we have escalated your ticket) yet this leads nowhere... Between Cell C & Vumatel my line was cancelled with no instruction to do so to either company, yet, the debit order still goes off... how convenient! Between the 2 companies, nobody has owned up or given an explanation as to why my line was cancelled. I have been in contact with multiple "managers" from Cell C who have advised that Vumatel is handling my case but I have heard that bull**** story for 5 consecutive days. There is no sense of urgency in fixing any sort of connection issues but the urgency is there to try and make you stay with them and to debit the account...

This same issue happened to me in May 2022 when I was down for 23 days and I still have not been given an explanation as to why I was cancelled!

I would not recommend Cell C as a fibre provider to anybody wishing to get connected. The level of service received from them is utterly pathetic.