No connection for 3 weeks!!!

To: *** + 3 Tue 20/07/2021 08:38View more Dear Sirs,

I refer to the above matter.

Currently I Still have NO CONNECTION!!! I have paid my monthly debit but we have been without connection for 3 WEEKS now. Thus, I am paying for a service that I do not have or do not receive. I demand a pro rata billing !

I have no idea anymore what is going on as I contacted Vumatel and I was informed a service activation has been cancelled by Cell C. WHY was this done, and by WHO! Please see my correspondence with Vumatel below. If this matter is not resolved within 24 hours, I am going to take it further and I will contact all Social Media platforms and advise of the service that I am getting from both Cell C and Vumatel. I have been patient and lenient, but this is now beyond ridiculous. I cannot do my work! this is having a huge impact on my performance at work and for this matter to drag on 3 weeks is just totally unacceptable.

Every time I called in, it was escalated, and it was marked critical, then it is at the admin department, specifically Indriani Nair, then admin department does not reply on the ticket, etc etc, no concrete answer is ever given to resolve my query.

The only person staying in contact with me during this time was Ms Given Mathebula! This lady deserves a medal and certainly a promotion as she went above and beyond to assist me and to keep me in the loop numerous times, but we will get to Ms Mathebula in a separate email.

I expect an answer from Cell C and within the next 4 hours! At this stage, I do not care and I will not accept another answer / email telling me turn around time is 48 - 72 hours, this will be resolved today. I have been waiting 3 weeks, so I have been waiting 480 hours already instead of 48 - 72 hours!