No communication yet we are billed

I recently moved from contract to prepaid on 29 January 2016. Once the migration was complete, my blackberry phone did not receive any messages from other cellphone users but only from third party service providers. I bought a R37 Social and Email Plan but only the Social Plan works and when I called customer care they informed me that they have had a problem for 2 days with blackberries. I asked why we were not notified and the lady said it's because not all blackberries are affected. I know we will not be compensated for the days lost because Cellc is a horrible, inefficient service provider and it's a pity I am unable at the moment to migrate. I will not recommend anyone to it and I hope the bill boards stay on. What a *** company.