NO COMMUNICATION OR INTERNET FOR 3 DAYS!!!!

I have never experienced such bad service!

We have had no fibre connection for 3 days! I called them twice the first time was told my account was reactivated then I wait 5 hours after the guy told me I would have connection immediatley I still got nothing! The 2nd time I called they said its a Vumatel issue on the box and he is escalating the matter but have had no communication as to a resolution on the matter I still now the 3rd day have no internet! I want to cancel with these people! Why cant they communicate what the real issue is and why do I get no update what so ever since yesterday!

Pathetic service from Cell C i am beside myself!!!!!