NO COMMUNICATION. NO STOCK.

Last week I was approved for a device on my existing contract. I requested the Samsung Galaxy S21FE. Well normally it takes about 2-3 days for delivery. Last week Thursday I was told the warehouse needs to ship the device out to the courier company. When I called in this morning to follow up again on when I can expect the device I was told "Oh the phone has been discontinued and out of stock...." When you do the application telephonically, dont you check availability? If there is an issue with stock, why dont you communicate with your client? Why do I need to hear two different excuses. When I start complaining, and ask to speak to a manager then all of a sudden your consultants cant hear me anymore.

Now the problem comes in that I just saw on FB that CellC is advertising the same phone with a Galaxy watch for only R200 p/m. Thought the device was discontinued and out of stock. So isnt this false advertising?

This is the 2nd time what Ive app**** for a new contract. Already approved, and then days later, I NEED TO CALL IN TO ASK FOR A FOLLOW UP. The first time was back in March 2023. Also approved for the ZTE Magic 6S Pro, and again the same excuse of discontinued and out of stock.

CellC is quick to bother me on a weekly basis telling me that I qualify to another device to my existing contract & even upgrade contracts that is not even due for an upgrade.