1 reviews | Active since Feb 2017
No communication, issues not resolved, overcharginf for services not even added!!!
<p>I was contacted by Cell C for Csurance, which I accepted and started paying for on top of my contract. I later found, through my own investigation, Cell C never added this service despite the fact that I had been paying for it for 6 months. I have contacted customer service and wanted the service added, which nobody could do despite my account being in credit with more than R100.00, I have requested a refund and sent the documents Cell C required for this transaction, and i have subsequently asked for Csurance to be added.</p> <p> </p> <p>NOTHING HAS BEEN DONE BUT CELL C HAS THE AUDACITY TO PHONE ME FOR AN ESCALATION ON MY CONTRACT??????</p> <p> </p> <p>HOW DOES THAT EVEN WORK OUT!!!!!!!!!!!!!!!</p> <p> </p> <p>TERRIBLE!!!!!!!!!!!!!!!!!</p>
Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.
Regards
Cell C | PN
Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.
Regards
Cell C | PN
Please be advised that Danielle could not get hold of you on your contact numbers. However she sent an email advising you of this and on a way forward regarding this matter.
Regards
Cell C | PN
Please be advised that Danielle could not get hold of you on your contact numbers. However she sent an email advising you of this and on a way forward regarding this matter.
Regards
Cell C | PN
Please Note Danielle has been the ONLY person in touch with me and she has been most helpful, the query is however not yet resolved and I am waiting on C-surance for this to be finalised and dismissed.
Danielle is wonderful. All your staff should be this helpful.
Regards, Melissa
Please Note Danielle has been the ONLY person in touch with me and she has been most helpful, the query is however not yet resolved and I am waiting on C-surance for this to be finalised and dismissed.
Danielle is wonderful. All your staff should be this helpful.
Regards, Melissa
I HAVE PAID THE R1875.00 WHICH CELL C HAS ASKED ME TO PAY IN ORDER TO FACILITATE MY NEW CONTRACT AND NEW PHONE.
I HAVE JUST SPENT 4 HOURS IN YOUR GATEWAY DURBAN BRANCH. I HAVE SOLD MY OLD HANDSET IN ORDER TO PAY YOUR COMPANY THE REQUIRED AMOUNT AND I HAVE ALL OF THIS ON EMAIL.
CELL C CAN NOW APPARENTLY NOT ONLY NOT GIVE ME THE CONTRACT WHICH SKHUMBUZO GUARANTEED ME I WOULD GET. CELL C ALSO WANTS ME TO NOW PAY FOR THE MARCH SUBSCRIPTION FOR A CONTRACT I HAVE BOUGHT MYSELF OUT OF AND CELL C REFUSES TO GIVE ME THE DEAL I WAS PROMISED, OR THE 2 MONTHS FREE SUBSCRIPTION I WAS PROMISED.
THIS COMPANY IS A DISGRACE TO THE CUSTOMER SERVICE INITIAL AND YOU DO NOT HAVE ANY COMPOTENT STAFF.
YOUR COMPANY LIES AND MANIPULATES ITS CUSTOMERS INTO PAYING MORE THAN WHAT WAS AGREED, INTO BELIEVIBNG YOU ACTUALLY CARE ABOUT RETAINING YOUR CUSTOMERS AND MOST IMPORTANTLY, YOUR INTERCOMMUNICATIONS SYSTEM IS NON EXISTANT.
I HAVE NEVER IN MY LIFE EXPERIENCED SUCH DISGUSTING AND DOWNRIGHT BELITTLING CUSTOMER SERVICE IN MY LIFE!~!!!
THE ONLY GOOD PART OF ANY OF THIS IS THAT I CAN HOPEFULLY CANCEL MY CONTRACT AND TAKE MY MONEY AND NEEDS TO ANOTHER PROVIDER.
I WOULD RATHER EAT MY OWN WRISTS OFF THAN DEAL WITH YOUR COMPANY EVER AGAIN.
**** POOR DISGUSTING UNRELIABLE PACK POF ***** AND *******!!!!!!!!!!!!!!!!!!!!!!
I HAVE PAID THE R1875.00 WHICH CELL C HAS ASKED ME TO PAY IN ORDER TO FACILITATE MY NEW CONTRACT AND NEW PHONE.
I HAVE JUST SPENT 4 HOURS IN YOUR GATEWAY DURBAN BRANCH. I HAVE SOLD MY OLD HANDSET IN ORDER TO PAY YOUR COMPANY THE REQUIRED AMOUNT AND I HAVE ALL OF THIS ON EMAIL.
CELL C CAN NOW APPARENTLY NOT ONLY NOT GIVE ME THE CONTRACT WHICH SKHUMBUZO GUARANTEED ME I WOULD GET. CELL C ALSO WANTS ME TO NOW PAY FOR THE MARCH SUBSCRIPTION FOR A CONTRACT I HAVE BOUGHT MYSELF OUT OF AND CELL C REFUSES TO GIVE ME THE DEAL I WAS PROMISED, OR THE 2 MONTHS FREE SUBSCRIPTION I WAS PROMISED.
THIS COMPANY IS A DISGRACE TO THE CUSTOMER SERVICE INITIAL AND YOU DO NOT HAVE ANY COMPOTENT STAFF.
YOUR COMPANY LIES AND MANIPULATES ITS CUSTOMERS INTO PAYING MORE THAN WHAT WAS AGREED, INTO BELIEVIBNG YOU ACTUALLY CARE ABOUT RETAINING YOUR CUSTOMERS AND MOST IMPORTANTLY, YOUR INTERCOMMUNICATIONS SYSTEM IS NON EXISTANT.
I HAVE NEVER IN MY LIFE EXPERIENCED SUCH DISGUSTING AND DOWNRIGHT BELITTLING CUSTOMER SERVICE IN MY LIFE!~!!!
THE ONLY GOOD PART OF ANY OF THIS IS THAT I CAN HOPEFULLY CANCEL MY CONTRACT AND TAKE MY MONEY AND NEEDS TO ANOTHER PROVIDER.
I WOULD RATHER EAT MY OWN WRISTS OFF THAN DEAL WITH YOUR COMPANY EVER AGAIN.
**** POOR DISGUSTING UNRELIABLE PACK POF ***** AND *******!!!!!!!!!!!!!!!!!!!!!!
An urgent request has been sent to Skhumbuzo for further assistance.
Regards
Cell C | PN
An urgent request has been sent to Skhumbuzo for further assistance.
Regards
Cell C | PN
HA HA HA.
WHAT KIND OF GUARANTEE DO YOU HAVE THAT HE WILL ADDRESS ANY ISSUES HE HAS CREATED WHEN HE HAS BEEN THIS USELESS THUS FAR!
I HAVE BOUGHT MYSELF OUT OF MY CONTRACT WITH R1875.00 AS PER HIS ADVICE AND NOTHING HAS BEEN DONE ON CELL C'S SIDE OF THINGS.
NOW CELL C EXPECT ME TO PAY FOR A MONTH OF SUBSCRIPTION ON ROLL OVER IN ORDER TO CANCEL THE SUBSCRIPTION - THIS WAS NEVER PART OF ANY NEGOTIATION AND I HAVE WRITTEN RECORDS OF ALL OF THE ABOVE TO PROVE MY STATEMENTS.
ALL I WANT IS MY SIM CARD AND NUMBER TO BE PREPAID AND MY CONTRACT CANCELLED.
I SHOULD NOT HAVE TO PAY FOR YOUR STAFFS NEGLIGANCE AND INABILITY TO DO THIER JOBS TO A GOOD STANDARD, ESPECIALLY AS I AM ALREADY A RETENTIONS CUSTOMER.
CANCEL MY CONTRACT, FREE OF CHARGE AS I HAVE ALREADY SPEND ALMOST R2000.00 IN FUEL AND CONTRACT BUY OUT THUS FAR.
I HAVE LOST BUSINESS AND PERSONAL TIME AND LOST R8000.00 OF MY INCOME FOR THIS MONTH.
WHAT IS CELL C GOING TO DO TO ASSIST ME NOW? CHARGE ME MORE FOR NO SERVICE?
HE CAN CONTACT ME ON MY OFFICE LANDLINE AS I AM NOW NO LONGER IN POSESSION OF MY PHONE AS PER SKHUMBUZOS RECOMMENDATIONS ********** .
I AM WAITING.
HA HA HA.
WHAT KIND OF GUARANTEE DO YOU HAVE THAT HE WILL ADDRESS ANY ISSUES HE HAS CREATED WHEN HE HAS BEEN THIS USELESS THUS FAR!
I HAVE BOUGHT MYSELF OUT OF MY CONTRACT WITH R1875.00 AS PER HIS ADVICE AND NOTHING HAS BEEN DONE ON CELL C'S SIDE OF THINGS.
NOW CELL C EXPECT ME TO PAY FOR A MONTH OF SUBSCRIPTION ON ROLL OVER IN ORDER TO CANCEL THE SUBSCRIPTION - THIS WAS NEVER PART OF ANY NEGOTIATION AND I HAVE WRITTEN RECORDS OF ALL OF THE ABOVE TO PROVE MY STATEMENTS.
ALL I WANT IS MY SIM CARD AND NUMBER TO BE PREPAID AND MY CONTRACT CANCELLED.
I SHOULD NOT HAVE TO PAY FOR YOUR STAFFS NEGLIGANCE AND INABILITY TO DO THIER JOBS TO A GOOD STANDARD, ESPECIALLY AS I AM ALREADY A RETENTIONS CUSTOMER.
CANCEL MY CONTRACT, FREE OF CHARGE AS I HAVE ALREADY SPEND ALMOST R2000.00 IN FUEL AND CONTRACT BUY OUT THUS FAR.
I HAVE LOST BUSINESS AND PERSONAL TIME AND LOST R8000.00 OF MY INCOME FOR THIS MONTH.
WHAT IS CELL C GOING TO DO TO ASSIST ME NOW? CHARGE ME MORE FOR NO SERVICE?
HE CAN CONTACT ME ON MY OFFICE LANDLINE AS I AM NOW NO LONGER IN POSESSION OF MY PHONE AS PER SKHUMBUZOS RECOMMENDATIONS ********** .
I AM WAITING.
IM STILL WAITING.
IM STILL WAITING.