AZ
Altea Z
1 reviews | Active since Jun 2011
11 Nov 2025, 13:36
No communication from communication provider
Horrible Service. Ever since Saturday, 8 November, I've been struggling to get any whatsapp messages unless I'm at a wifi point. I phoned and was inform there is a technical problem and will receive an sms when it is sorted out. I phoned todayand was informed they had an update and that I need airtime on my phone to use bundles. This is the most ****piest communication and "upgrade". It os more a useless downgrade from a useless communication provider. I have a contract with Cell C and expect service. Will definitely be my last contract with Cell C. I'll use my Vodacom number from now on.
Helpful (0)
Replies (6)0
Replies (6)
Cell C's replyOfficial
11 Nov 2025, 13:45Dear Altea Van Zyl,
Thank you for getting in touch.
We truly apologize for the inconvenience caused. We’ve referred your query to our team, and they will be in touch to assist you further.
Kind regards,
Cell C | TM
Thank you for getting in touch.
We truly apologize for the inconvenience caused. We’ve referred your query to our team, and they will be in touch to assist you further.
Kind regards,
Cell C | TM
Cell C's reply11 Nov 2025, 13:45
Official
Dear Altea Van Zyl,
Thank you for getting in touch.
We truly apologize for the inconvenience caused. We’ve referred your query to our team, and they will be in touch to assist you further.
Kind regards,
Cell C | TM
Thank you for getting in touch.
We truly apologize for the inconvenience caused. We’ve referred your query to our team, and they will be in touch to assist you further.
Kind regards,
Cell C | TM
AZ
Altea Z's updateReviewer Update
12 Nov 2025, 12:40We do work and definitely not jumping up and down to answer a call from service providers that can't deliver. I can be phoned between 4:30 and 5 this afternoon on my Vodacom number +***6
AZ
Altea Z's update12 Nov 2025, 12:40
Reviewer Update
We do work and definitely not jumping up and down to answer a call from service providers that can't deliver. I can be phoned between 4:30 and 5 this afternoon on my Vodacom number +***6
Cell C's replyOfficial
12 Nov 2025, 12:57Thank you for the response.
Our team has been notified.
Cell C | DA
Our team has been notified.
Cell C | DA
Cell C's reply12 Nov 2025, 12:57
Official
Thank you for the response.
Our team has been notified.
Cell C | DA
Our team has been notified.
Cell C | DA
Cell C's replyOfficial
14 Nov 2025, 08:28Dear Altea Van Zyl,
Please confirm if we may attempt to contact you during your lunch break, and kindly advise what time that would be, as our support team is available until 4:00 PM.
Cell C | DA
Please confirm if we may attempt to contact you during your lunch break, and kindly advise what time that would be, as our support team is available until 4:00 PM.
Cell C | DA
Cell C's reply14 Nov 2025, 08:28
Official
Dear Altea Van Zyl,
Please confirm if we may attempt to contact you during your lunch break, and kindly advise what time that would be, as our support team is available until 4:00 PM.
Cell C | DA
Please confirm if we may attempt to contact you during your lunch break, and kindly advise what time that would be, as our support team is available until 4:00 PM.
Cell C | DA
Cell C's replyOfficial
17 Nov 2025, 17:45Dear Altea Van Zyl,
Our support team has confirmed that your network settings have been reset on our side. Your services should now be fully restored.
Please let us know if the issue persists.
Cell C | DA
Our support team has confirmed that your network settings have been reset on our side. Your services should now be fully restored.
Please let us know if the issue persists.
Cell C | DA
Cell C's reply17 Nov 2025, 17:45
Official
Dear Altea Van Zyl,
Our support team has confirmed that your network settings have been reset on our side. Your services should now be fully restored.
Please let us know if the issue persists.
Cell C | DA
Our support team has confirmed that your network settings have been reset on our side. Your services should now be fully restored.
Please let us know if the issue persists.
Cell C | DA
AZ
Altea Z's updateReviewer Update
18 Nov 2025, 07:07Good morning. Thank you. I see it's working now. Don't know why customers need to fight before getting a service.
AZ
Altea Z's update18 Nov 2025, 07:07
Reviewer Update
Good morning. Thank you. I see it's working now. Don't know why customers need to fight before getting a service.