SM
Sinayo M
1 reviews | Active since Sept 2023
04 Oct 2023, 11:43
No communication from cellc still
They have not contacted me yet and what makes me angry they are going to deduct my money on debicheck for 2 phones whereas I am using one phone 😡
Helpful (0)
Replies (5)0
Replies (5)
Cell C's replyOfficial
04 Oct 2023, 12:20Dear Sinayo Mgole,
Thank you for reaching out to us.
We are not charging you for extra phone. Your 1st debit included the pro rata for the month of August and the full subscription for the month of September.
The current invoice has the charge for the month of October which is the amount we agreed upon. The invoice will be available from the 7th of this month.
Regard's,
^SR
Thank you for reaching out to us.
We are not charging you for extra phone. Your 1st debit included the pro rata for the month of August and the full subscription for the month of September.
The current invoice has the charge for the month of October which is the amount we agreed upon. The invoice will be available from the 7th of this month.
Regard's,
^SR
Best regards,
Cell C's reply04 Oct 2023, 12:20
Official
Dear Sinayo Mgole,
Thank you for reaching out to us.
We are not charging you for extra phone. Your 1st debit included the pro rata for the month of August and the full subscription for the month of September.
The current invoice has the charge for the month of October which is the amount we agreed upon. The invoice will be available from the 7th of this month.
Regard's,
^SR
Thank you for reaching out to us.
We are not charging you for extra phone. Your 1st debit included the pro rata for the month of August and the full subscription for the month of September.
The current invoice has the charge for the month of October which is the amount we agreed upon. The invoice will be available from the 7th of this month.
Regard's,
^SR
Best regards,
SM
Sinayo M's updateReviewer Update
04 Oct 2023, 12:33The R399 we agreed on was for the contract of 2 x A14 Samsung..
Where is another one? Why am I using one instead of two phones?
We agreed on R399 because there were two phones on the agreement not one?
That proratq no one has explained to me about it you just didn't as you please and to date I do not have a copy of your contract??
Where is another one? Why am I using one instead of two phones?
We agreed on R399 because there were two phones on the agreement not one?
That proratq no one has explained to me about it you just didn't as you please and to date I do not have a copy of your contract??
SM
Sinayo M's update04 Oct 2023, 12:33
Reviewer Update
The R399 we agreed on was for the contract of 2 x A14 Samsung..
Where is another one? Why am I using one instead of two phones?
We agreed on R399 because there were two phones on the agreement not one?
That proratq no one has explained to me about it you just didn't as you please and to date I do not have a copy of your contract??
Where is another one? Why am I using one instead of two phones?
We agreed on R399 because there were two phones on the agreement not one?
That proratq no one has explained to me about it you just didn't as you please and to date I do not have a copy of your contract??
SM
Sinayo M's updateReviewer Update
04 Oct 2023, 12:35Where do I view the invoice?
If I am using one phone I am suppose to pay of the amount not full amount please!!
If I do not receive that phone I will have to cancel that debicheck or just simple change banks!!
If I am using one phone I am suppose to pay of the amount not full amount please!!
If I do not receive that phone I will have to cancel that debicheck or just simple change banks!!
SM
Sinayo M's update04 Oct 2023, 12:35
Reviewer Update
Where do I view the invoice?
If I am using one phone I am suppose to pay of the amount not full amount please!!
If I do not receive that phone I will have to cancel that debicheck or just simple change banks!!
If I am using one phone I am suppose to pay of the amount not full amount please!!
If I do not receive that phone I will have to cancel that debicheck or just simple change banks!!
Cell C's replyOfficial
04 Oct 2023, 12:52The invoice will be available from the 7th only then we can sent it to you.
We have requested for our support team to contact you ASAP, please expect a call from our team.
Regards,
^SR
We have requested for our support team to contact you ASAP, please expect a call from our team.
Regards,
^SR
Best regards,
Cell C's reply04 Oct 2023, 12:52
Official
The invoice will be available from the 7th only then we can sent it to you.
We have requested for our support team to contact you ASAP, please expect a call from our team.
Regards,
^SR
We have requested for our support team to contact you ASAP, please expect a call from our team.
Regards,
^SR
Best regards,
Cell C's replyOfficial
09 Oct 2023, 14:29Good day Sinayo,
Please note that our Team has attempted to reach you telephonically however, the call rings to voicemail.
Kindly send us a private message with the number we can reach you on or reply to the email that was sent to you by our consultant.
^TN
Please note that our Team has attempted to reach you telephonically however, the call rings to voicemail.
Kindly send us a private message with the number we can reach you on or reply to the email that was sent to you by our consultant.
^TN
Best regards,
Cell C's reply09 Oct 2023, 14:29
Official
Good day Sinayo,
Please note that our Team has attempted to reach you telephonically however, the call rings to voicemail.
Kindly send us a private message with the number we can reach you on or reply to the email that was sent to you by our consultant.
^TN
Please note that our Team has attempted to reach you telephonically however, the call rings to voicemail.
Kindly send us a private message with the number we can reach you on or reply to the email that was sent to you by our consultant.
^TN
Best regards,