CC
Cheryl C
1 reviews | Active since Jun 2021
23 Nov 2021, 10:30
No communication
I have been a loyal client of Cell C for many many year and normally the service is great, but in this last month I have had the worst service from the sales department. I was contacted and promised a new phone, but when I followed up to find out why the phone had not been delivered they said that my application had been declined. I asked that a manager/ supervisor please contact me as no-one had let me know that the contract had been declined. This after I had been told that the phone would arrive in 10 days. This is ridiculous.
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Replies (4)0
Replies (4)
Cell C's replyOfficial
23 Nov 2021, 11:45Hi Cheryl
Thank you for contacting Cell C.
We regret to hear about the unpleasant experience that you have had.
Did you query why it was cancelled?
Regards
^MP
Thank you for contacting Cell C.
We regret to hear about the unpleasant experience that you have had.
Did you query why it was cancelled?
Regards
^MP
Cell C's reply23 Nov 2021, 11:45
Official
Hi Cheryl
Thank you for contacting Cell C.
We regret to hear about the unpleasant experience that you have had.
Did you query why it was cancelled?
Regards
^MP
Thank you for contacting Cell C.
We regret to hear about the unpleasant experience that you have had.
Did you query why it was cancelled?
Regards
^MP
CC
Cheryl C's updateReviewer Update
24 Nov 2021, 07:41Good day,
They only let me know that it was declined due to credit score on the day I called in to follow up. My ID number is ***. Please have a look on your system at the comments that were made at sales regarding this case. I was promised one thing on the 05/11/2021 and told another once I called on the 16, 17, 18/11/2021. I requested someone call me back and nothing. Please also listen to the calls.
Disappointed.
Cheryl
They only let me know that it was declined due to credit score on the day I called in to follow up. My ID number is ***. Please have a look on your system at the comments that were made at sales regarding this case. I was promised one thing on the 05/11/2021 and told another once I called on the 16, 17, 18/11/2021. I requested someone call me back and nothing. Please also listen to the calls.
Disappointed.
Cheryl
CC
Cheryl C's update24 Nov 2021, 07:41
Reviewer Update
Good day,
They only let me know that it was declined due to credit score on the day I called in to follow up. My ID number is ***. Please have a look on your system at the comments that were made at sales regarding this case. I was promised one thing on the 05/11/2021 and told another once I called on the 16, 17, 18/11/2021. I requested someone call me back and nothing. Please also listen to the calls.
Disappointed.
Cheryl
They only let me know that it was declined due to credit score on the day I called in to follow up. My ID number is ***. Please have a look on your system at the comments that were made at sales regarding this case. I was promised one thing on the 05/11/2021 and told another once I called on the 16, 17, 18/11/2021. I requested someone call me back and nothing. Please also listen to the calls.
Disappointed.
Cheryl
Cell C's replyOfficial
25 Nov 2021, 14:49Hi Cheryl
It seems you were advised that it was declined due to not meeting the credit score requirement.
^MP
It seems you were advised that it was declined due to not meeting the credit score requirement.
^MP
Cell C's reply25 Nov 2021, 14:49
Official
Hi Cheryl
It seems you were advised that it was declined due to not meeting the credit score requirement.
^MP
It seems you were advised that it was declined due to not meeting the credit score requirement.
^MP
CC
Cheryl C's updateReviewer Update
25 Nov 2021, 15:12The point is not the decline, the point is no-one let me, the client, know. They had me waiting for a phone that was never coming. A phone that was I was told was approved.
CC
Cheryl C's update25 Nov 2021, 15:12
Reviewer Update
The point is not the decline, the point is no-one let me, the client, know. They had me waiting for a phone that was never coming. A phone that was I was told was approved.