VP
Vilanthran P
1 reviews | Active since Feb 2011
26 Dec 2022, 11:37
No communication / authority and misleading customers.
Cell C does not care about their customers. 1. My debit order goes off on 1st of month and this month without communication or consent from me it was debited 23rd. If one does not have funds in their bank account as they were not expecting the debit order on that date, bank charges for insufficient funds as the debit order cannot be met. As a customer we are then inconvenienced by Cell C with the charges. 2. As customers we sign a 24 month contract for a fixed price on contract. Suddenly our subs are increased without notification. So the 24 month is not actually true. so within the 24 months one can pay a higher subs. Misleading advertising
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Replies (2)
Cell C's replyOfficial
26 Dec 2022, 11:52Good day Vilanthran,
Thank you for contacting us.
We have not affected any increases to our subscription pricing since 2019 as we are sensitive to the hardships faced by our customers over the past few years, which were exacerbated by the global pandemic. However, sustained inflationary pressures have made price adjustments a necessity.
^NT
Thank you for contacting us.
We have not affected any increases to our subscription pricing since 2019 as we are sensitive to the hardships faced by our customers over the past few years, which were exacerbated by the global pandemic. However, sustained inflationary pressures have made price adjustments a necessity.
^NT
Cell C's reply26 Dec 2022, 11:52
Official
Good day Vilanthran,
Thank you for contacting us.
We have not affected any increases to our subscription pricing since 2019 as we are sensitive to the hardships faced by our customers over the past few years, which were exacerbated by the global pandemic. However, sustained inflationary pressures have made price adjustments a necessity.
^NT
Thank you for contacting us.
We have not affected any increases to our subscription pricing since 2019 as we are sensitive to the hardships faced by our customers over the past few years, which were exacerbated by the global pandemic. However, sustained inflationary pressures have made price adjustments a necessity.
^NT
VP
Vilanthran P's updateReviewer Update
26 Dec 2022, 12:48There was no communication re: the increase, you have not rep**** re: the debit order date where Cell C debited on wrong date without our authority. you should have kindly contacted me to discuss
VP
Vilanthran P's update26 Dec 2022, 12:48
Reviewer Update
There was no communication re: the increase, you have not rep**** re: the debit order date where Cell C debited on wrong date without our authority. you should have kindly contacted me to discuss