No clarity on my application refusal

I'm very disappointed. I went to Game store to apply for your Smart Data 5gig plan only to be rejected and not given a proper explanation. I have spent 4hours on the phone trying to sort the issue out and still no clear answer.<br> <br> I previously had a contract with Cell C which was cancelled and appropriate fees paid. The error code for my application rejection is not clear, but I have a feeling it has to do with the fact that my line was permanently deactivated with Cell C when I cancelled the contract and somehow this had led to this error. My ITC score is great and have no unpaid bills. Please can you sort this out ASAP. I wanted to have the router as soon as possible and now have been disappointed as the store might run put of stock soon as well.<br> This is really distressing for individuals who want to join your network when admin errors are preventing this from happening. My id number is *** and I can be contacted on *** or ***.<br>