No cancelllation or refund of authorised deduction

To all best of luck in getting your account cancelled. I phone in July and Aug 2025 requesting that my account be cancelled, which contract ended 17 Sept 2025. I never received a copy of my original contract and/or transcript which was requested. I did receive a new contract which I confirmed I did not agree to enter into. My account was not cancelled and instead a double deduction was taken. This issue was raised with customer care but after 12 days of following up no response was received except advising that I do not have active account. No refund of the fund was received - unautohrised deduction.