1 reviews | Active since Mar 2015
No bill and unprofessional service
Good Day Peter,<br> I am Solomon. Cell C called me last month, February 2015, stating I am in arrears. My contract is for R900/month. Yet, I have not received a statement since last year October 2014. They sent me an sms today, stating my service will be suspended. Then I called customer care, 140, from my cell phone. I explained to the lady that it is both unprofessional and rude to treat your customers like this. I paid R1500 on the 27th February 2015, without any bill hoping it is enough to cover my bill and then I still receive an sms like this. Not a phone call to ask whether I have received the bill and why was I paying R98 less than the bill? Because the outstanding amount is only R98! can you believe it? I am at work and my wife driving our kids and they want to suspend my service for R98 without calling me?! <br> I am happy to pay the correct amount if I get my bill.<br> This is very unprofessional service and I am definitely taking this matter further.<br> Then the lady did not even apologise, she just said: \I hear you
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication soon.
Regards
Cell C | PN
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication soon.
Regards
Cell C | PN
