No assistance with cancellation of contract
I have received such a bad assistantance from Cellc that I have decide to change service providers. I contacted Cellc to because my contract is ending and I dont want to renew or upgrade my contract due to the fact that I am unemployed and almost 60 years old and I wish to be prepaid.The more I asked to end my contract with them the more they gave me the run around introducing me to other deals..they even asked me to give them a family member who can take over my contract..never have I heard of service Providers doing that...they asked me more security questions than my Bank..it has come to my conclusion that Cellc teach their staff to delay and prevent cancellations so that they dont lose customers because they refuse to assist me with my cancelation. for days now I have been struggling ...im so tried of this CellC and I have been with them for more than 15 years
Helpful (0)
Replies (7)0
Replies (7)'s updateReviewer Update
12 Dec 2022, 04:31Good Morning
Please contact Desire (account holder)
+***5
Thank you
Please contact Desire (account holder)
+***5
Thank you
's update12 Dec 2022, 04:31
Reviewer Update
Good Morning
Please contact Desire (account holder)
+***5
Thank you
Please contact Desire (account holder)
+***5
Thank you
's updateReviewer Update
13 Dec 2022, 04:45Thank you for Assisting
's update13 Dec 2022, 04:45
Reviewer Update
Thank you for Assisting
's updateReviewer Update
20 Dec 2022, 09:32To whom ever assisted previously on the matter of expired contract.
I would like to know why my night data has been taken away where as I still have to make full payments before my simcards migtate to pre paid.. I am making full payments but getting half the data...
Yet again I feel like I am being ****** by Cellc..
Is this punishment for not wanting to upgrade and ending my contract after it has expired
I would like to know why my night data has been taken away where as I still have to make full payments before my simcards migtate to pre paid.. I am making full payments but getting half the data...
Yet again I feel like I am being ****** by Cellc..
Is this punishment for not wanting to upgrade and ending my contract after it has expired
's update20 Dec 2022, 09:32
Reviewer Update
To whom ever assisted previously on the matter of expired contract.
I would like to know why my night data has been taken away where as I still have to make full payments before my simcards migtate to pre paid.. I am making full payments but getting half the data...
Yet again I feel like I am being ****** by Cellc..
Is this punishment for not wanting to upgrade and ending my contract after it has expired
I would like to know why my night data has been taken away where as I still have to make full payments before my simcards migtate to pre paid.. I am making full payments but getting half the data...
Yet again I feel like I am being ****** by Cellc..
Is this punishment for not wanting to upgrade and ending my contract after it has expired
's updateReviewer Update
23 Dec 2022, 20:45I dont know whats wrong with you guys..what type of company is... this that do things without notifing thier customers..
You guys have just deducted 2 montths of payments in one go...
A big company like this highly unprofessional... I feel like I have been ******
+***5
You guys have just deducted 2 montths of payments in one go...
A big company like this highly unprofessional... I feel like I have been ******
+***5
's update23 Dec 2022, 20:45
Reviewer Update
I dont know whats wrong with you guys..what type of company is... this that do things without notifing thier customers..
You guys have just deducted 2 montths of payments in one go...
A big company like this highly unprofessional... I feel like I have been ******
+***5
You guys have just deducted 2 montths of payments in one go...
A big company like this highly unprofessional... I feel like I have been ******
+***5
's updateReviewer Update
24 Dec 2022, 15:44Your previous reply does not explain the lack of communication apon deducting two months payment before the arrange date concerning the debit order
Now because of the lack of pour communication from Cellc to their clients I could not fund my count with the sufficient amount of money due
There was no sms or email stating that Cellc will deducting two months of payments in one go and before the arrange date of payment
Now because of the lack of pour communication from Cellc to their clients I could not fund my count with the sufficient amount of money due
There was no sms or email stating that Cellc will deducting two months of payments in one go and before the arrange date of payment
's update24 Dec 2022, 15:44
Reviewer Update
Your previous reply does not explain the lack of communication apon deducting two months payment before the arrange date concerning the debit order
Now because of the lack of pour communication from Cellc to their clients I could not fund my count with the sufficient amount of money due
There was no sms or email stating that Cellc will deducting two months of payments in one go and before the arrange date of payment
Now because of the lack of pour communication from Cellc to their clients I could not fund my count with the sufficient amount of money due
There was no sms or email stating that Cellc will deducting two months of payments in one go and before the arrange date of payment
Cell C's replyOfficial
24 Dec 2022, 16:46 We have escalated your query to our Team, we will be in touch to further assist.
Regards
^TM
Regards
^TM
Cell C's reply24 Dec 2022, 16:46
Official
We have escalated your query to our Team, we will be in touch to further assist.
Regards
^TM
Regards
^TM
's updateReviewer Update
31 Jan 2023, 20:37In December 2022 cellc deducted R317 and the normal payment per month was R160 per month
Now I recieved a notification from my bank stating that Cellc just took R458 from my account
What is the extra chargers for??'?''I am being ****** by Cellc...my contract has expired in 2022 and I choose not to renew it...now I am being ******
This is not a Network that I will recommend to others...
I am forced to take further steps in this matter because I feel like I have just been ****** by Cellc..
They deduct expect Money without explaining...there is no reasoning
Now I recieved a notification from my bank stating that Cellc just took R458 from my account
What is the extra chargers for??'?''I am being ****** by Cellc...my contract has expired in 2022 and I choose not to renew it...now I am being ******
This is not a Network that I will recommend to others...
I am forced to take further steps in this matter because I feel like I have just been ****** by Cellc..
They deduct expect Money without explaining...there is no reasoning
's update31 Jan 2023, 20:37
Reviewer Update
In December 2022 cellc deducted R317 and the normal payment per month was R160 per month
Now I recieved a notification from my bank stating that Cellc just took R458 from my account
What is the extra chargers for??'?''I am being ****** by Cellc...my contract has expired in 2022 and I choose not to renew it...now I am being ******
This is not a Network that I will recommend to others...
I am forced to take further steps in this matter because I feel like I have just been ****** by Cellc..
They deduct expect Money without explaining...there is no reasoning
Now I recieved a notification from my bank stating that Cellc just took R458 from my account
What is the extra chargers for??'?''I am being ****** by Cellc...my contract has expired in 2022 and I choose not to renew it...now I am being ******
This is not a Network that I will recommend to others...
I am forced to take further steps in this matter because I feel like I have just been ****** by Cellc..
They deduct expect Money without explaining...there is no reasoning