No Assistance whatsoever

On 28 December 2015 my Cell C account was debited from my bank account at R563 more than my bill. On 29 December 2015 I visited the Cell C branch in the Garden Route mall and discussed the issue with Lee. He requested that I send through all the relevant bank statements and accounts so that he can sort it out as there did not appear to be any problem on their system. I emailed the documents 30 December 2015.<br> <br> On 1 January 2016 it became apparent that Cell C did not deduct the incorrect amount from my bank account, but rather TWO amounts, the correct statement amount as well as an additional debit order which was not my account. <br> <br> I again emailed Lee with the updated information and relevant supporting documentation, requesting a response to ensure the matter is being attended to. To date, I have not received ANY response from Cell C. <br> <br> Absolutely pathetic customer service, especially considering the amounts involved. Why do I need to put up such a fight for my own money? I will never be using their services again after this contract has finally run its course. <br> <br>