No Assistance upon contract phone request

I called Cell C twice last week because I need a contract cellphone. One of their agents had no interest in helping. When I told him the price range and the specification I need on the phone, he simply told me that there were many phones fitting that description & he left me like that.

The second agent kept screaming that she does not hear what I am saying. This is not the first time I experienced this from Cell C. I could hear her but she could not hear me?? Surely CellC needs to do something about their lines/network.

After this I decided to go online and apply for the phone myself. I received an email requested some documents of which I loaded online however, even the online process lacks enhancement. It only allows 1 attachment per specific document. Due this, I could not load all my bank statements required. I then emailed them after which I go a response that the validation department will contact me as soon as they are done processing my application. This was on the 27th of June (Wednesday)

Shortly after this email response, I got a non-descriptive sms which was saying , I quote: "Please load the correct documents"

Today is Friday, and I have not heard from Cell C.

Surely CellC has too many customer to sell more contracts.