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Marc S

1 reviews | Active since Jul 2011

05 May 2017, 09:40

No assistance or solution as usual

<p>ive been sending emails and screenshots of my problem to Cecil Morris and he doesn't have the common courtesy to reply to me or to resolve my problem that I've been having for a year already!!!!</p> <p>What poor service & attitude!!!</p>

0
Replies (6)
Cell C
Cell C's reply05 May 2017, 09:46
Official

Sincere apologies for the unsatisfactory service and inconvenience caused. This is not the norm or standard service we want for our customers.

We have requested one of our consultants to follow up on this matter and assist. Do expect communication soon.

Regards
Cell C | PN

Cell C
Cell C's reply05 May 2017, 16:18
Official

Please be advised that Lungi has escalated your network complaint to our network team for further assistance.

Regards
Cell C | PN

MS
Marc S's update10 May 2017, 08:58
Reviewer Update

Hi

ive heard nothing further from anyone??

whats happening please???

Cell C
Cell C's reply10 May 2017, 09:37
Official

Lungi confirmed that she has contacted you and assisted with this matter.

Regards
Cell C | PN

MS
Marc S's update10 May 2017, 10:44
Reviewer Update

THIS MATTER IS NOT RESOLVED!!!!!!!!!!!!!!!

NO ONE HAS CONTACTED ME TO REDOLVE THIS PROBLEM!!!!!!!!!!!!!!!

AS USUAL, NOTHING CONCRETE FROM CELL C!!!!!!!!!!!!!!!!!!!!!!!!!!!

MS
Marc S's update11 May 2017, 11:13
Reviewer Update

Lungi phoned me yesterday but had absolutely no resolution for my problems.

Said she's not getting any response either and could give no solution to my problem!!

So the months continue to go by and by and by and no solution from Cell C.

Great!!!!!!!