No assistance in rainy days

Last month I had reversed a debit order for my contract as I had an emergency. Then subsequently I immediately called the Call Center to inform them of this with hopes of making an arrangement as I would not be able to make a double payment. A lady told me they do not make arrangements so I have to pay double. Days later, my line was eventually barred from making calls, sending sms's and from data usage. I called again thinking that I would be given a different story as I was prepared to pay the arrears over 2 months but they still refused to change their tune without giving me ONE reason. It's understandable to suspend the free minutes and free data from my contract and I don't mind that. BUT to block my airtime that I bought with my own money and block my entire line is utterly unreasonable. I pay every other installment, it's just one that is outstanding. I don't know which fantasy planet is Cell C is living in where no one ever has financial problems but I would really like to go there. \The Power Is In Your hands"my FOOT!!! The power has always been in their hands hence my emails"