No assistance from cell c

I've been struggling to get assistance from Cell C for about two weeks. I'm a contract holder and currently living in Qatar. At the airport I was told to enable roaming, which I did, but somehow it was unsuccessful and there was no cell C booth for assistance.

Coming to Qatar I've contacted them on Facebook and via email as my sim card does not work and I cannot call. I haven't received any actual assistance besides being told via Facebook that they cannot assist or that I should opt for WiFi roaming, which at the moment I don't have WiFi right now. And my sim is Dead!!

All I need is for my sim to be activated on roaming from cell c's side if possible but I cannot get an actual answer besides automated responses that someone will contact me. Obviously noone get through to me if my sim is off!! Also, suggesting that I contact the call centre seems silly. I can't because, again, my sim is off. And doing so from my new sim will most likely cost an arm and a leg knowing how long one usually waits for an agent to finally answer, and who will most probably just keep on transferring the calls from one person to the other.

I literally just need to have my roaming activated.

Case Number : ***