CM
Christine M

1 reviews | Active since Dec 2022

21 Dec 2022, 13:09

No assistance for a customer is need - DO NOT SIGN A CONTRACT WITH CELL C

I need to cancel my Cell C contract (no phone, only data/airtime) and have 8 months remaining on my contract. I have been informed about the settlement amount which I am willing to pay if I can receive the data that I am paying for. How can I be liable to pay something and Cell C is not even willing to partly give me what I have to pay for?

Second scenario is that I phone on 22 July 2023 to cancel the contract. Please give me the option to email as as I will be offs****. Blatant NO I was told.

Third scenario - let me give you notice now already for cancellation of contract end August. Blatant NO I was told.

Forth scenario - Do not extend my contract when it expires end August as the contract EXPIRES and no one gives you the right to just extend a contract without the user agreeing to it. Blatant NO I was told.

Cell C I am trying to propose several solutions to this issue but absolutely no assistance from your side.

This on top of the fact that I am hardly ever able to finish a phone call or access my mobile data as your signal is incredibly poor!

0
Replies (1)
Cell C
Cell C's reply21 Dec 2022, 13:53
Official
Dear Christine Moore , 

Thank you for contacting Cell C.

Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far. 

We have escalated your query to our Team, we will be in touch to further assist.
 
Regards 
 ^TM