NO ASSISTANCE BEING GIVEN

Good Morning,

I urgently need assistance. I recently signed up for a contract with Cell C and received the Huawei Y60 (on Friday the 8th of April) and was told that if I am not happy with the handset, I have 7 days in which to request that it be returned and a new device sent to me.

I am not happy with this device (It is not Google Friendly and I run everything off Google!!!) and would like the Samsung A22 instead.

Unfortunately, EVERY SINGLE TIME I call, NO ONE can actually assist me!!!! I keep being transferred to other departments, I've sat on hold for over 2 hours yesterday AND HAVE NOW BEEN ON HOLD FOR OVER HALF AN HOUR (SO FAR)!!!!!!

Every single consultant keeps telling me the same thing and transferring me and the calls just keep being cut!!!!!! Dial 084 145, select option two, ask for new lines etc. Business hours are Monday to Friday from 8-5. NO ONE IS HELPING ME HERE!!!!!!!!!!!

I have spoken to over 10 consultants now, have been transferred multiple times, keep sitting on hold and then the call cuts.

I was also told that the situation can be escalated, however there is a 3 day turnaround time, which would then leave me in a position where the 7 day period has lapsed!!!! HOW does that help me?????????????

I JUST WANT TO RETURN THIS PHONE AND HAVE THE SAMSUNG A22 SENT TO ME INSTEAD!!!

This is ridiculous!!!!! PLEASE can someone assist!!

I am currently still within the 7 day return period, but if no one helps me it's going to lapse! This is UNACCEPTABLE!!!!!!!!!!

PLEASE can someone assist me urgently as this is time sensitive!!