No Assistance

Good Day, An email was sent you over 2 days ago that a sim swap has to be done, it was also reported on your facebook page(messenger) and you informed me that a consultant will contact me to do the sim swap, no one contacted me yet, as I`ve reported, this is the 3rd or 4th time I`m doing a sim swap for the same sim, I`m not sure if it is a technical problem or what is the reason for this, but the sim cards just stop working for no reason, I need you to do the sim swap urgently and you can`t charge me for this because it`s an error on your side, please attend to this matter urgently