No assistance

Item: Cell C
Rating: 1
Author: Fezile M

I have had the worse experience with customer service to not being assisted accordingly by a supervisor. Who now does not answer my mails.

If something gets escalated to a supervisor, it is under assumption that one will respond but nothing.

CellC service is just something else.

Helpful (0)

Replies (4)

Cell C's replyOfficial

09 Oct 2018, 10:40

Good morning Fezile

You have come through to the correct platform for assistance. Apologies for the unsatisfactory service received.

We would like an opportunist to assist you and address your concerns. What seems to be the problem?

Regards

Cell C | DA

Best regards,

Cell C's reply09 Oct 2018, 10:40

Official

Good morning Fezile

You have come through to the correct platform for assistance. Apologies for the unsatisfactory service received.

We would like an opportunist to assist you and address your concerns. What seems to be the problem?

Regards

Cell C | DA

Best regards,

Fezile M's updateReviewer Update

09 Oct 2018, 12:47

I paid my outstanding amount and was informed I would get my number from cellc so it goes on prepaid and that has not been done. Told to get a sim rica’d instore which I did. Gave them the number so to get my old number back and I am still waiting days later

Fezile M's update09 Oct 2018, 12:47

Reviewer Update

Cell C's replyOfficial

09 Oct 2018, 13:38

We will be in touch with the aim of assisting you with your current challenges.

Regards
Cell C | DA

Best regards,

Cell C's reply09 Oct 2018, 13:38

Official

We will be in touch with the aim of assisting you with your current challenges.

Regards
Cell C | DA

Best regards,

Cell C's replyOfficial

10 Oct 2018, 08:46

Moses has contacted you and provided feedback on this matter.

Regards

Cell C | DA

Best regards,

Cell C's reply10 Oct 2018, 08:46

Official

Moses has contacted you and provided feedback on this matter.

Regards

Cell C | DA

Best regards,